With IMsupporting, You can tag visitors to your website directly from the live support console.
Tagging people who visit your site offers a few advantages over your normal analytic’s software. Not only do you get to monitor what pages a user visits. You get to see who that user is next time they visit. Set a tracking number or a ticket reference to that visitor so next time they visit you already know who they are.
You can tag problem users, people who visit often but don’t purchase or tag VIP’s to your site.
If you have a customer who is valuable to you, you can tag them so if they request support, you can prioritize their help.
While this visitor tagging feature is very basic. Its certainly a valuable tool when it comes to live support on your website.