Live chat features
Market leading live chat software features
Real time visitor monitoring for an easy to see snapshot of who is on your website.
Foresight technology to enable you and your operators to view what a user types as they type it.
SSL encryption for security.
Advanced design customization that enables you to change the look of the chat software and fit into your website design.
Easy to use website chat widget and much more.
More information about our live chat features below:
Reports and statistics from the live chat software comes as standard.
Customization of the Live Chat Software.
Real time visitor monitoring with visual screenshots
Affordable software as a service
More popular live chat software features by IMsupporting
Let your users take a ticket and queue. In busy times you may not be able to answer all chats at once. The system will queue users for you and tell the user how long they can expect to wait ( based on how long the person before them had to wait. User Queuing
With our Foresight technology, you can see what your users are typing before they hit send. You can use this time to come up with answers before the user has even asked the question. A great way to give customers quick, accurate answers to their questions. Chat Foresight / Sneak peek
Security is a must for any serious online business. With our chat software you can enable SSL encrypted chat. This encrypts the users chat session to our servers so no matter what they send to you, it cannot be stolen by rouge users / networks. SSL Secure Encryption
What if you are not online or about to answer a question? We have that covered, if you enable it, we can take a message for you and when you are back online you can read it and reply to them. We also e-mail you a copy. Don’t worry though. This call all be disabled if you wanted to. Offline Message System
Get tired of answering the same question, over and over and over again? Well, with canned messages or canned responses you can create, save and use pre-defined answers at any time. Use these to create a consistent brand message or for anything else. The choice is yours. Canned Resonses
The chat system is also capable of searching messages sent from the user and auto reply to them. Simply create a word or string of words to search for and enter the auto reply. You can even set the name of the user that will reply. Automated Chat Replies
Find out wher eyour users are chatting to you from. We employ two methods of user geo-location. One is to use their ISP information to give you a rough estimate of their location and the other uses HTML5 to request that the end users browser tell you its exact GPS location. Visitor HTML5 Geolocation
Chat to your visitors and your internal staff at the same time. Either chat together about a current chat with a user or chat in a private “internal only” chat system. Internal Private Chat
Does a user visit often? Do you want to monitor their behavior across your website? With visitor tagging you can add a small “tag” to the visitor so next time they come to your website, you will know exactly who they are. Maybe attach their account number of other important information to them? Visitor Tagging
Wordpress is a great tool for building rapid, functional websites. Its a popular platform for many business websites. You can integrate the live chat into your word press website with our chat plugin easily. Wordpress Live Chat Plugin
Customize the emails that IMsupporting live chat send to your customers. Customize Email Templates
Edit the email templates for your chat transcripts.
The IMsupporting chat software is 100% IPv6 compatible. IPv6 Compatible Live Chat
Our support servers all run IPv6. However, only certain areas of our systems are currently IPv6 enabled. Connecting to our software on IPv6 will all depend on the package you buy and what servers your users visit.
Our software comes complete with a simple 5 star rating system that can enable your visitors to quickly rate a chat they have had with you. 5 Star Rating System
This can be enabled from the Settings panel inside the live chat software dashboard.
We offer many many many more live chat software features than can be listed on a single page.
Why not sign up for free and give it a try for yourself? If you decide you do not want to use our great product on your site, simply remove our code. No cancellations, no need to pay before you try, 100% risk free.
If you still have any questions about our features, please contact us at anytime!