Deflect repetitive live chat enquiries automatically using a Hybrid AI Agent, or empower your team with AI-driven suggestions and automated tooling. Maintain the human touch while boosting efficiency — built for teams that can’t risk trust or compliance.
Upload your company documentation, policies, and FAQs. Our AI uses advanced Retrieval-Augmented Generation (RAG) to provide accurate, context-aware responses instantly.
Most queries answered immediately without human intervention
AI pulls from your verified documents, ensuring consistent answers
Update documents anytime and AI adapts instantly
Enable customers to book appointments, reserve rooms, or purchase services directly through chat. AI handles availability, pricing, and confirmation automatically.
Accept bookings any time, even when your team is offline
Check availability and prevent double-bookings automatically
Customers receive booking details and confirmation numbers immediately
AI troubleshoots common problems instantly and creates detailed support tickets when human intervention is needed. Track every issue from start to finish.
AI attempts to resolve issues before escalating to human agents
Automatically assign urgency levels based on issue severity
Customers and staff can track ticket progress in real-time
AI searches your complete product database using RAG technology to find perfect matches based on customer needs, preferences, and budget. No manual searching required.
AI analyzes thousands of products instantly to find the best fit for customer requirements
Understands nuanced requirements like "video editing" or "budget gaming"
Seamlessly adds products and suggests complementary items for upselling
Give your AI agent access to real-time data through custom tools and APIs. Check inventory, get live prices, verify availability, or integrate with any third-party service.
Connect to flight APIs, payment systems, CRM, or any external data source
AI automatically combines multiple tools to complete complex workflows
Weather, pricing, availability - AI fetches and processes current information
AI handles routine queries instantly, but knows when to escalate complex issues to human agents. Seamless transfers with full context sharing ensure customers never repeat themselves.
AI recognizes when human expertise is needed and proactively offers handoff
Chat history and customer intent automatically shared with human agents
Connects customers to the right specialist based on their specific needs
Replace rigid pre-chat flows with a flexible canvas that lets your team design smart routing, AI actions, and human handoff in minutes.
Design once, deploy fast, and adapt instantly as requirements change across teams, departments, and compliance scenarios.
Transform your customer service with cutting-edge AI technology, intelligent automation, and advanced analytics. Everything you need to deliver exceptional support experiences and drive business growth.
Design conversational workflows that combine AI triage, conditional routing, API-powered actions, and human handoff. Ideal for councils, police digital contact, legal intake, finance, hospitality, and enterprise support teams.
Upload your company documents, FAQs, and knowledge base. Our AI uses Retrieval-Augmented Generation to provide accurate, context-aware responses from your own content, ensuring consistent and reliable customer support.
Bank-level encryption, GDPR compliance, and advanced threat protection ensure your customer data remains secure and compliant with global standards.
Native integrations with WordPress, Shopify, WooCommerce, Magento, Joomla, Drupal, and 50+ platforms. REST API and webhooks for custom integrations with your existing business systems.
Perfect balance of automation and personal touch. AI handles routine queries while human agents can seamlessly join conversations for complex issues. Full chat history transfer ensures customers never repeat themselves during handoffs.
Extend AI capabilities with custom tools connected to your CRM, inventory systems, payment gateways, or any API. AI can check stock levels, process orders, verify accounts, and complete complex workflows automatically across your entire tech stack.
Choose the perfect plan for your business. No hidden fees, no surprises. Cancel anytime.
Concurrent AI Agents = the number of AI chats that can run at the same time.
Perfect for small businesses and startups
Advanced features for growing businesses
Tailored solutions for large organizations
Your monthly price stays the same regardless of chat volume.
Unlike competitors who charge per chat or conversation.
Each plan includes generous APUs (AI Processing Units) — our simple way of measuring AI usage. 1 APU ≈ one typical AI-assisted chat conversation. Your Solo plan includes 500 APUs (enough for ~500 AI chats), Business includes 10,000+ APUs. Only when you consistently exceed your plan's APU allocation would you need to upgrade — no service interruption, just seamless scaling.
From small startups to enterprise organizations, thousands of businesses worldwide trust IMsupporting to power their customer support. Join a decade-long legacy of innovation, reliability, and exceptional service.
Ready to transform your customer support? Contact our team for a personalized demo and custom pricing.
Whether you're looking for our Solo plan or need a custom enterprise solution, our team is here to help you find the perfect fit for your business.
In today's competitive landscape, AI isn't just a nice-to-have—it's a business necessity that directly impacts your bottom line.
AI handles 80% of routine queries instantly, while human agents focus on complex issues. Result: 70% faster resolution times and higher customer satisfaction.
Never lose another sale due to out-of-hours inquiries. AI provides intelligent responses around the clock, capturing leads when your competitors are offline.
Smart AI identifies buying signals and escalates hot leads to your sales team. Studies show 35% improvement in lead conversion with AI-powered chat.