Terms of Service
TERMS OF SERVICE
1. ACCEPTANCE OF TERMS
Imsupporting LTD (“Service Provider”) provides its live chat software as a service (“Service”) subject to these Terms of Service (“ToS”). By using the Service in any manner, you agree to be bound by the ToS.
2. DESCRIPTION OF SERVICE
The Service Provider (“Imsupporting LTD”) offers live chat software as a service enabling real-time communication between users and their customers or site visitors.
3. MODIFICATIONS TO TERMS OF SERVICE
The Service Provider reserves the right to update the ToS at any time without notice. Continued use of the Service following such changes will indicate your acknowledgement and agreement to be bound by the revised ToS.
4. USER REGISTRATION AND SECURITY
Users must register for an account to access the Service. You agree to provide accurate, current, and complete information and to maintain the security of your account.
For bespoke solutions, this will be handled by IMsupporting LTD and a separate “Management” account will be created that users can access to build out their own platform. You agree to provide accurate, current, and complete information and to maintain the security of your dedicated account.
6. SERVICE FEES
You agree to pay all applicable fees as described in the Service.
Depending on product chosen you can select from a pay monthly model via our payment processor or by invoice for larger periods of service.
7. USE OF SERVICE
a. You agree to use the Service only for lawful purposes and in compliance with all applicable laws.
b. You are responsible for all activity occurring under your account.
c. You agree not to access the Service by any means other than through interfaces provided by the Service Provider.
8. SERVICE LEVEL AGREEMENT (SLA)
a. Uptime Commitment: The Service Provider commits to maintaining a 99% service uptime, calculated on a monthly basis.
b. Exclusions: The following are excluded from the uptime calculation:
- Scheduled Maintenance: Any downtime due to scheduled maintenance, for which users will be notified in advance.
- Patching: Downtime required for patching or software updates, which is essential for maintaining the security and performance of the service.
- Force Majeure Events: Any unavailability caused by circumstances beyond the Service Provider’s reasonable control, including, but not limited to, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems (excluding those involving the Service Provider’s employees), or Internet service provider failures or delays.
c. Service Credits: If the Service Provider fails to meet the 99% uptime commitment, excluding the exclusions listed above, affected users may be eligible for service credits. Specific terms and conditions of such credits will be outlined separately.
9. INTELLECTUAL PROPERTY RIGHTS
The Service and its original content, features, and functionality are and will remain the exclusive property of the Service Provider and its licensors.
10. DISCLAIMER OF WARRANTIES
The Service is provided “as is” without warranty of any kind. The Service Provider does not warrant that the Service will meet your requirements or be uninterrupted or error-free.
11. LIMITATION OF LIABILITY
The Service Provider shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.
12. GENERAL TERMS
a. These ToS constitute the entire agreement between you and the Service Provider and govern your use of the Service.
b. The ToS and the relationship between you and the Service Provider shall be governed by and construed in accordance with the laws of the United Kingdom of Great Britain and Northern Ireland, without regard to its conflict of law principles.
c. The failure of the Service Provider to enforce any right or provision of the ToS shall not constitute a waiver of such right or provision.
13. CONTACT INFORMATION
If you have any questions about these ToS, please contact us via our Support pages.