Handbook-Trained AI
Our AI is ingested with your force's specific operator handbooks, SOPs, and best practice guides, ensuring advice is always accurate and compliant.
Transforming 101 Non-Emergency Contact
Empower your force with Intelligent AI, Deep Learning, and Hybrid Live Chat. Reduce wait times, improve public satisfaction, and streamline incident reporting.
Modernizing Police Public Contact
A secure, UK-hosted solution designed for the unique challenges of Law Enforcement.
Managing 101 non-emergency demand is a critical challenge for police forces across the UK. IMsupporting provides a hybrid solution that combines the efficiency of advanced AI with the empathy and judgment of human operators.
Our system is not just a chatbot; it's an intelligent agent trained on your specific handbooks, capable of learning from historical interactions, and integrated directly into your incident management workflows.
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Key Capabilities for Policing
Built to support operators and serve the public.
Deep Learning
The system learns from real User-to-Operator chats, constantly refining its understanding of local dialects, crime types, and effective resolution strategies.
Smart Suggestions
Operators receive real-time AI suggested responses based on the conversation context, speeding up handling times while maintaining quality.
Seamless Handoff
Intelligent routing detects when a human touch is needed. The AI gracefully hands over to a live operator with full context, ensuring no repetition for the caller.
Incident Integration
Via secure APIs, the AI can log incidents directly into your command and control systems, take witness details, and provide updates on existing logs.
Secure & UK Hosted
Fully GDPR compliant and hosted in secure UK data centers. We understand the importance of data sovereignty and security in policing.
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Specialized AI Training
Generic AI isn't enough for law enforcement. Our RAG (Retrieval-Augmented Generation) system allows you to upload your specific policy documents, legislation guides, and operator handbooks.
The AI references this trusted knowledge base to answer public queries accurately, citing the specific policy or guidance used. This reduces the risk of hallucinations and ensures consistency with force policy.
- Upload PDFs, Word Docs, and Text files
- Automatic indexing and vectorization
- Citation support for audit trails
Automated Incident Triage
Free up your call handlers by allowing the AI to handle initial triage and data collection. The system can guide a member of the public through a structured interview to gather necessary details for non-emergency crimes.
Using our "AI Tools" capability, the system can then format this data and submit it directly to your crime recording system via API, generating a reference number instantly for the user.
- Structured data collection
- Integration with RMS / CAD systems
- 24/7 availability for reporting
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Ready to Modernize Your Force's Contact Centre?
Contact our specialist team to discuss a pilot program or request a demonstration.