Don't just answer questions—take action. Connect your AI to your ITSM, CRM, Inventory, and Booking systems to automate complex workflows instantly.
The difference between talking and doing
Seamless API Connectivity
Most chatbots are limited to the information they were trained on. IMSupporting's Tool Integrations allow your AI agent to reach out to your external systems in real-time.
This means your AI can:
Automate your business logic with custom tools
The Problem: Helpdesk flooded with "status update" and "password reset" tickets.
The Integration: Connect to ServiceNow, Jira, or Zendesk.
The Result: AI validates the user, creates the ticket, categorizes it, and even triggers automated remediation scripts for common issues like account lockouts.
The Problem: Sales team spending hours calculating standard quotes manually.
The Integration: Connect to your pricing engine or ERP.
The Result: AI collects requirements (size, quantity, material), queries your pricing API, and generates a formal PDF quote instantly in the chat.
The Problem: Customers frustrated by ordering out-of-stock items.
The Integration: Connect to Shopify, WooCommerce, or custom WMS.
The Result: "Do you have this in blue?" -> AI checks the warehouse database in real-time. "Yes, we have 3 left at the Manchester depot."
The Problem: Back-and-forth emails to find a meeting time.
The Integration: Connect to Calendly, Google Calendar, or Outlook.
The Result: AI sees your team's live availability, offers slots to the customer, and books the appointment directly into the calendar.
The Problem: "Where is my order?" calls consuming support time.
The Integration: Connect to FedEx, DHL, or internal logistics API.
The Result: Customer provides order ID. AI fetches live GPS location and estimated delivery window instantly.
The Problem: Chat leads not making it into the sales pipeline.
The Integration: Connect to Salesforce, HubSpot, or Pipedrive.
The Result: AI qualifies the lead, captures contact details, and creates a new Opportunity record in your CRM automatically.
Enterprise-grade security for your data connections
Securely store and manage your API credentials. Keys are encrypted at rest and never exposed to the chat user.
Control which AI agents have access to which tools. Limit sensitive operations to authorized contexts only.
Every tool execution is logged. See exactly when the AI accessed your system, what data was sent, and what was received.
Stop wasting human time on repetitive tasks. Let IMSupporting's AI handle the heavy lifting with custom tool integrations.