Human-in-the-Loop Learning
Our system analyzes successful chats handled by your human operators. It learns the nuance, tone, and specific solutions your team provides, constantly refining its own knowledge base.
Turn Your Documents into Instant Answers
Upload your PDFs, Word docs, and knowledge base articles. Our RAG-powered AI instantly learns your business to provide accurate, consistent support 24/7.
What is RAG Technology?
Retrieval-Augmented Generation: The brain behind accurate AI support
Beyond Basic Chatbots
Traditional chatbots often hallucinate or give generic answers. Retrieval-Augmented Generation (RAG) changes the game by grounding the AI in your specific data.
When a customer asks a question, our system doesn't just guess. It:
-
Retrieves the most relevant information from your uploaded documents.
-
Augments the AI's knowledge with this specific context.
-
Generates a natural, accurate response based only on your facts.
Visualizing AI Logic: Vector Embeddings
What you're seeing: This 3D graph represents how our AI "reads" your documents. Each dot is a piece of information converted into a mathematical vector.
Why it's powerful: The AI clusters related concepts together (the colored groups). This enables Semantic Search—understanding that "cost", "price", and "rates" are related, ensuring customers get the right answer even if they use different words than your manual.
Deep Learning from Real Conversations
Your AI gets smarter with every interaction
Continuous Improvement
Unlike static FAQs, our Deep Learning models evolve. As your products and policies change, the AI adapts by observing how your team handles new types of inquiries.
Quality Assurance
The AI learns from your best agents. By filtering for high-satisfaction interactions, we ensure the AI mimics your top performers, not just average responses.
Effortless Knowledge Management
No coding required. Just upload and go.
1
Upload Documents
Drag and drop PDF manuals, Word documents, product catalogs, or export your existing FAQ pages.
2
Automatic Indexing
Our system instantly reads, chunks, and indexes your content, creating a semantic map of your business knowledge.
3
Instant Deployment
Within minutes, your AI agent is ready to answer complex questions using the exact information you provided.
Real-World Business Examples
See how SMEs across different industries use RAG AI to grow
Local Estate Agent
Challenge: Missed calls about property details during viewings.
Solution: Uploaded property brochures and tenancy agreements. AI now answers questions about square footage, council tax bands, and viewing availability 24/7.
Family Law Firm
Challenge: High volume of repetitive initial inquiries.
Solution: Uploaded "New Client FAQ" and fee structure documents. AI handles intake questions, explains the divorce process steps, and qualifies leads before a lawyer steps in.
Custom Bike Shop
Challenge: Complex technical questions about parts compatibility.
Solution: Uploaded technical manuals and compatibility charts. AI instantly tells customers which derailleur fits their specific frame model, boosting conversion rates.
Dental Practice
Challenge: Reception overwhelmed with pricing and post-op questions.
Solution: Uploaded price lists and post-care guides. AI provides instant quotes for treatments and advises on care after extractions, reducing phone traffic.
IT Support Provider
Challenge: L1 technicians spending too much time on password resets and email setup.
Solution: Uploaded knowledge base articles. AI guides users through Outlook setup and basic troubleshooting steps, resolving 40% of tickets automatically.
Niche Recruitment Agency
Challenge: Candidates asking the same questions about application status and CV tips.
Solution: Uploaded "Candidate Handbook" and job descriptions. AI screens candidates by answering questions about role requirements and company culture.
Ready to Scale Your Support?
Join thousands of businesses using IMSupporting's RAG technology to deliver instant, accurate, and human-like support at scale.