Waste & Recycling AI
Deflect the #1 council query. Our AI can be trained on your collection schedules to instantly answer "When is my bin collection?" based on the user's postcode.
Smarter Citizen Support for Local City Councils
Reduce call center volumes and improve accessibility. Empower residents to check bin days, report issues, and manage council tax queries instantly via Hybrid AI Live Chat.
Digital Transformation for Public Services
A secure, WCAG-compliant solution designed for modern UK Councils.
Local authorities are under increasing pressure to deliver better services with tighter budgets. IMsupporting helps you achieve this by shifting high-volume queries away from expensive phone lines to efficient digital channels.
Whether it's a resident asking "When is my bin day?" or reporting fly-tipping, our **Hybrid AI Agent** can handle the initial triage, gather location data, and even resolve the query without human intervention, leaving your skilled officers to handle complex cases like housing or social care.
Council Dashboard Integration
Features for Local Government
Tools designed to streamline council operations and enhance resident satisfaction.
"Report It" Integration
Simplify reporting for potholes, fly-tipping, or noise. Users can upload photos and share precise GPS locations directly within the chat window.
Accessibility First
Fully WCAG 2.1 compliant. Live chat provides a vital accessible channel for deaf or hard-of-hearing residents who struggle with traditional phone lines.
Multi-Language Support
Serve your diverse community instantly. Our AI agents can translate queries in real-time, allowing operators to assist residents in over 100 languages.
Cost Efficiency
Shift contacts from £4.00+ phone calls to pennies per interaction via AI. Maximize your budget impact without cutting service quality.
Revenues & Benefits
Provide reassuring, real-time support for sensitive Council Tax or Housing Benefit queries, reducing anxiety and improving collection rates.
Knowledge Base Indexing
An AI That Knows Your Borough
Citizens don't want generic answers; they want to know about their local services. Our RAG (Retrieval-Augmented Generation) system allows you to feed the AI your specific PDFs, policy documents, and web pages.
Whether it's explaining the rules for Garden Waste subscriptions or detailing the Planning Application process, the AI retrieves the exact information from your approved documents to give accurate, consistent answers every time.
- Instant answers for "How do I pay?"
- Reduce repetitive calls to contact centers
- 24/7 availability for out-of-hours queries
Streamlined Service Bookings
Booking a Bulky Waste Collection or reporting a Missed Bin shouldn't require a 20-minute phone queue.
With our secure chat widget, residents can complete these transactions directly in the conversation. The AI can guide them through the necessary questions (Item type, Location, Payment confirmation) and hand off the structured data to your back-office teams.
For example:
"I need to book a fridge collection."
The AI confirms the cost, checks availability, and directs the user to your secure payment portal—all within the chat flow.
Service Booking Workflow
Improve Your Digital Citizen Experience
Join other forward-thinking councils modernizing their contact centers with IMsupporting.