Conversational Journey
Every step appears naturally in chat bubbles: detail capture, consent, FAQs, routing, and handoff.
New Feature
Hybrid AI Chat Workflows
Replace rigid pre-chat forms with a single conversational workflow. Guide every visitor with the Flow Widget, automate routine steps with AI, and hand over to human teams at the right moment.
What Makes the Flow Widget Different?
A modern workflow engine designed for real business operations
Intelligent Branching
Use conditions and buttons to route visitors by intent, risk, language, department, or availability.
Human + AI Hybrid
Start with AI for speed, then escalate to live operators seamlessly when empathy or expertise is needed.
Measurable Outcomes
Track completion, drop-off, and handoff points to continuously improve customer experience and efficiency.
Everything You Need for Workflow-Led Support
Purpose-built features for operations, support, and compliance teams
Visual Workflow Builder
Design flows with drag-and-drop logic, reusable steps, and clear routing paths.
AI-Led Triage
Collect intent and context quickly, then resolve FAQs instantly or route to the right team.
Live Agent Handoff
Transfer active conversations with captured context so customers never repeat themselves.
Policy & Consent Steps
Add pre-chat acknowledgements and compliance checks before users proceed.
API Form & Webhook Steps
Capture data conversationally, post to external systems, and return templated responses.
Department Routing
Route visitors to specialist teams automatically, including online/offline department handling.
Office Hours Logic
Switch dynamically between live support and offline message capture based on availability.
Accessible, Inclusive UX
Keyboard-friendly interactions and clean conversational UI for broad user accessibility.
Industry Use Cases
Built for public services and high-expectation private sector teams
Local Councils
Automate service requests, route residents to the right team, and collect complete case details in one chat flow.
Police 101 Digital Contact
Triage non-emergency enquiries with decision trees, gather incident data, and escalate priority interactions to operators.
Law Firms
Standardise legal intake with conflict checks, practice-area routing, and secure handoff to fee earners.
Finance Firms
Capture suitability details, direct clients to appropriate teams, and create audit-friendly contact journeys.
Hotels & Hospitality
Handle booking, check-in, concierge, and service requests with contextual routing across departments.
Enterprise & Service Teams
Reduce repetitive workload by automating FAQs, qualification, and internal workflow triggers through APIs.
Business Benefits
Why hybrid workflows deliver better results than static chat forms
- Higher conversion from first contact to qualified enquiry.
- Faster first response through AI-assisted triage and automation.
- Lower operator workload by removing repetitive conversations.
- More consistent service quality across teams and channels.
- Better data quality captured at source for downstream systems.
Frequently Asked Questions
Quick answers for operations, IT, and leadership teams
Can we start with AI and still use human agents?
Yes. Hybrid workflows are built for AI-first triage with seamless handoff to live operators when needed.
Can workflows be customised by department or use case?
Yes. You can create separate flows for sales, support, legal intake, public service requests, and more.
Does it support offline and out-of-hours scenarios?
Yes. Office-hours logic can route users to live chat when available and structured offline message capture when not.
Can workflow data be sent to our existing systems?
Yes. API form and webhook steps can send structured data into your CRM, case management, booking, or ticketing platforms.
Launch Your Hybrid AI Chat Workflows
Build modern, measurable chat journeys that combine automation with human expertise.