live chat software features

Live support chat software - Private chat (Multi operator chat).

"Private chat" can be used between operators in any chat session.

Each chat session consists of two chat windows, One for the end user and One for operators to chat inside.
This "private chat" can be used by operators to help decide the best answer or to help answer a clients question without
the client seeing.

Some companies use remote workers,
The Private chat and Call for help options are great for these members of staff.



Control & Administration   Live Chat and Messaging   Chat Monitoring
Design customisation   User is typing alerts / notifications   Realtime live monitoring
Multilingual chat   Live chat ban control   HTML5 geolocation
Unlimited live chat operators   Voice Input / Microphone Input   Webkit desktop notifications
Realtime visitor stats   Internal "Private" chat   Visitor geolocation
Your own ticketing system   Chat operator SoS button   Ban users
Chat SSL encryption   Live chat logs   Operator tagging
Admin panel themes   Visitor geo-location   Live chat idle detection
Canned messages / responses   Canned messages   SMS Flash notifications
System Branding   Hyperlink highlighting    
    Smiley / Emote support   Misc
Offline access   SSL live chat encryption   IPv6 ready live chat
Free offline message system   Live chat Idle detection   SMS Flash notifications
Live chat callback form   On close , Email of chat logs.   Wordpress integration
  Foresight / Live chat sneak peek   Blogger live chat integration
        Blogspot live chat integration
         
         
         

©2011 - IMsupporting.com - Live chat support software for businesses. Increase sales by adding live chat to your site.