How can I add Live Chat Software to my website?

To add Live Chat to your website, follow these steps:

  1. Start by signing up for a free 30 day trial.
  2. Login to the live chat software.
  3. Get the install code from the LiveChat code section.
  4. Place the LiveChat code in your websites’s HTML files.
  5. Wait for chats!

 

What kind of pricing plans are available?

There are four plans available:

Check out the pricing page for more detailed information about the available plans and pricing comparison for a full listing of features available in each plan.

 

What is your refund policy?

You can cancel your account at any time. Any days left on your current subscription will continue. You will not be billed again and your account will close after that that time.

 

What limitations do trial accounts have?

There are limits on the number of chats you can have, SSL encryption, Number of operator account and other enhanced features. The live chat trial is designed so you can get a free feel of how the system works.

 

Is the chat window customizable?

The chat window is fully customizable. Some of the things you can do with the chat window include:

Furthermore, you can use CSS to customize it even more. Read more about chat window customization and css customization.

 

Can I change the agent’s e-mail address and account?

Yes, Agents / Operators can have their accounts removed and updated at any time.

You can actually create an unlimited amount of operators! However your account will only allow a certain number to be connected at any one time.

You can add more connections by upgrading your live chat package.

 

How does the Live Chat Software work after hours?

When you go offline, your live chat software switches to offline mode. It means that your visitors can leave offline messages and contact you even after your office hours.

If you don’t want the offline button to show up, you can turn it off and have it completely invisible!

 

How secure is my data and my clients data?

We take your data security very seriously! Not only do we ensure that our system is securely backed up every day. We also delete ALL your chat data once you remove it from the system. Simply closing a chat will delete it from our system!

With this in mind you can also be sure that once YOU delete the data, it really is gone! We do keep some basic meta data for reporting but the content on the chat session is 100% removed!

 

 

IMsupporting live chat logo
increase sales online Increase sales by using live chat support software
imsupporting live chat features horizontal line
install live chat quickly Customise and integrate the live chat with your website easily
imsupporting live chat features horizontal line
html5 geolocation Realtime user and visitor tracking with HTML5 geolocation and more
imsupporting live chat features horizontal line
no download live chat No downloads, 100% web based "SaaS" live chat support software
imsupporting live chat features horizontal line
live visitor monitor Chat system stats and website visitor stats + much more.
imsupporting live chat features horizontal line
 
Install live chat software

Frequently Asked Questions & Support

Live chat speech bubble Login to the IMsupporting live chat console.
   
live chat user
live chat login
Check the box if you are logging in as an operator
Login now
share imsupporiting Be social! Why not share IMsupporting live chat with your friends?


Cant find what you are looking for here? Contact our live support team!